Disruptive Passengers & Workplace Violence

Safety and security in aviation is a priority

on rare occasions, we can face situations that are challenging and potentially have the risk to cause real harm. Many terms are used when dealing with individuals that pose a threat to our safety and security; difficult customers, unruly behaviour, disruptive passengers, workplace violence.

The consequences of workplace violence and disruptive passengers can be damaging both physically as well as psychologically and can have a long-term effect on an individual's confidence and mental health. This practical face-to-face course will give staff the tools they need to help manage conflict, assess the risks, defuse and de-escalate potentially volatile situations.