Managing Personal Safety

Disruptive Passengers & Workplace Violence

CONTACT US
Tel:+44 (0) 131 2735157
Email: info@camor.co.uk
SQA Approved Centre

Safety and security in aviation is a priority

on rare occasions, we can face situations that are challenging and potentially have the risk to cause real harm. Many terms are used when dealing with individuals that pose a threat to our safety and security; difficult customers, unruly behaviour, disruptive passengers, workplace violence.

The consequences of workplace violence and disruptive passengers can be damaging both physically as well as psychologically and can have a long-term effect on an individual's confidence and mental health. This practical face-to-face course will give staff the tools they need to help manage conflict, assess the risks, defuse and de-escalate potentially volatile situations.

CONTACT US
Tel:+44 (0) 131 2735157
Email: info@camor.co.uk

Course Benefits

  • Identify the causes and triggers of disruptive behaviour
  • Identify the early indicators of disruptive behaviour
  • Identify the relevant legislation that relates to disruptive passengers
  • Demonstrate the resolution of a disruptive passenger incident, including application of a risk-based approach and the tactics to resolve the issue

For details of this and CAMOR's other aviation training courses download the brochure below or Contact Us for further details.