Now taking bookings for disruptive passenger training

After a successful webinar ran by CAMOR CEO Paul McDonald and Associate Ian Arrowsmith, bookings are now open for the next Disruptive Passengers Infill training course. Provisional date is MAY2022. Dependent on geographical spread and preference of learners, the course may be ran online. Contact us to reserve your place now and let us know of your location or online preference for the course.

Managing Disruptive Passengers and Workplace Violence Course Description

Safety and security in aviation is a priority, on rare occasions, employees can face situations that are challenging and potentially have the risk to cause real harm. Many terms are used when dealing with individuals that pose a threat to safety and security - difficult customers, unruly behaviour, disruptive passengers, workplace violence.

The consequences of workplace violence and disruptive passengers can be damaging both physically as well as psychologically and can have a long term effect on an individual’s confidence and mental health. This practical face-to-face course will give staff the tools they need to help manage conflict, assess the risks, de-fuse and de-escalate potentially volatile situations.

We will teach staff how to identify the signs and indicators to prevent behaviours from escalating, teaching the techniques that can be used to manage conflict. Working with a team of highly skilled security experts, we provide staff with the knowledge required to professionally manage potential critical situations with confidence.  

The course has been awarded and credit rated at Level 4 on the Scottish Credit and Qualifications Framework (SCQF)with 1 credit point. SCQF level 4 is comparable with level 1 on the Regulated Qualifications Framework (RQF) and level 2 on the European Qualifications Framework (EQF). See ‘Qualifications can cross boundaries

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With Department for Transport (DfT) Certified Instructors, CAMOR are a UK  Civil Aviation Authority (CAA) Registered Training Provider